Warranty

 

Light Fixture Care

Our fixtures and shades are hand-crafted to not only resemble the quality and durability of original American-made classics but to match them. Our exclusive parts are made of heavy gauge solid brass and hand-finished in our state-of-the-art patina shop. Once parts are finished, our craftspeople in Portland, Oregon, build each fixture to your specifications. All our exclusive shades are also American-made, produced on the banks of the Monongahela River in West Virginia. They are hand-blown, one by one, in antique cast-iron moulds, using the same methods that have been in effect for over 150 years. As with any hand-crafted product, minor imperfections are inherent -and actually desirable- in the art form as indicators of the old-world craft and authenticity of our production methods.

To keep your fixtures looking their best, take special care not to scrape, gouge or scratch the finish of your fixture during installation. Once installed, our fixtures should only require a light dusting to stay beautiful. If you find yourself needing to clean your fixture, use only the mildest soaps, softest cloths and gentle pressure. Nickel finishes may develop a soft whitish patina over time that is easily removed with mild soap and water, an approved metal polishing cleaner such as Never Dull, or ammonia.

Like our fixtures, glass shades should only require an occasional dusting and washing if necessary. Opal, Crystal Etched and Opal Etched glass shades can be washed with warm water, mild dish soap and a soft cloth. Extra care must be taken when washing art glass, hand-painted and especially decorated shades as they may scratch with abrasive cleaners.

 

Guarantee

We guarantee our light fixtures against defects in materials and workmanship for a full year. Our fixtures are built with patience and care and should last a lifetime when properly used. We cannot guarantee our products when installed incorrectly or when used with improper specialty light bulbs or light bulbs over the maximum allowable wattage. We will repair or replace any guarantee claim at our discretion. No reimbursements can be given for the installation or removal of any product in question.